Term Archives

Category Library Basics

  • Managing Challenging Patrons

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    Every library encounters challenging situations with patrons who seem eccentric, entitled or possibly even aggressive. In this one hour webinar, Dr. Steve Albrecht, one of the leading national experts on library safety and security, will guide you through managing these challenging patrons effectively, efficiently, and without creating major disruptions in your library environment. Author of the new ALA book, Library Security: Safer Facilities, Better Communication, Steve has trained thousands of library employees on the do's and don'ts of handling difficult or challenging patrons who disrupt the library environment. This webinar offers practical, realistic tools to make your facility a better, safer place to work. Using a mix of real-life experiences as a law enforcement officer, knowledge of workplace behavior and security measures, and a good sense of humor, Steve will teach you how to activate your "high-risk" customer service skills. This session was originally recorded on June 2, 2016.

  • Mandated Reporters: Critical Links

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    External course offered by Pro Solutions Training in partnership with the Georgia Division of Family and Children Services and the Georgia Department of Human Services. This course is designed to help Georgia mandated reporters recognize the signs of child abuse and neglect, their legal obligations related to reporting suspected abuse and neglect, and how to make a report.

  • Library Confidential

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    During this webinar archive, library legal consultant Marti Minor discusses Georgia's laws regarding patron privacy and tips for practical implementation. Recorded April 12, 2016 as part of the Virtual Staff Development Day.

  • Library Trends: 2016 Edition

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    In this archived webinar, Miguel Figueroa from the American Library Association’s Center for the Future of Libraries discusses his work identifying emerging trends relevant to libraries and the communities they serve; promoting futuring and innovation techniques to help librarians and library professionals shape their future; and building connections with experts and innovative thinkers to help libraries address emerging issues. This event is supported through funding from the Georgia Public Library Service, the Georgia Library Association, and the Library Services and Technology Act through the Institute of Museum and Library Services. This session was recorded on April 12, 2016 as part of the Virtual Staff Development Day.