Term Archives

Category Power Hour Series

  • The Importance of Empathy in the Customer Service Experience

    1 Lessons in

    When patrons are rude or overly demanding, it can become difficult to remain calm and professional. This webinar will introduce the importance of empathy in the customer service experience to help staff avoid unpleasant interactions with library patrons. Presented by Dorcas Davis, Director of Continuing Education & Training.

  • Reduce the Anxiety: A Roadmap to Planning a Stress-Free Library Staff Development Day

    1 Lessons in

    This webinar will cover planning and organizing a library’s staff development day. Participants will learn some of the best approaches to developing a day of learning that’s unique to their library systems, including choosing activities, finding speakers, and securing a venue. The presenter, Dorcas Davis, Director of Continuing Education & Training at GPLS, will also […]

  • Let Me Read It: Screen Readers for Patrons Who are Blind or Low Vision

    1 Lessons in

    Presented by: Stephanie Irvin, Outreach Librarian for GPLS/GLASS People with low vision or blindness can use screen readers to use library and internet resources. This webinar covers the basics of screen readers, including how to get FREE screen readers for your public computers. We will also cover a few easy ways to make emails and […]

  • Video: Increase eResource Usage and Staff Confidence with the Same Tool

    1 Lessons in

    Join Jared and Jeromy from Niche Academy as they show you the number one thing you can do to increase utilization of your eResources (and you can do it in a matter of minutes) as well as show you how Georgia’s libraries can use Niche Academy to increase staff confidence by delivering more effective local […]

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