Creating Standards for Consistently Excellent Customer Service

Creating Standards for Consistently Excellent Customer Service

or log in to view this course.

Deciding to offer great library customer service is not enough. Create concrete goals based on the responses of the customers themselves: Do they say good things about you? Come back? If so, is it because of how they were treated, the expertise of your staff, the quality of your products and services, or something more? Standards help you identify and repeat successes, and ensure a consistently good experience, regardless of who is staffing the service desks or phones.

Lessons

Feedback