This two-part webinar series will provide the community with a deeper understanding of the privacy implications of the services they are contracting for. Part one of this series will cover, what types of data is being collected about user behavior. Understanding what can and is being collected, for what purpose, and with whom these data are shared is a critical first component of being able to exert privacy controls on behalf of patrons. This session will discuss the technical side of data collection of personal information by providers. Some of this data collection is acknowledged by the user, such as for the purpose of personal information management, while other data is processed without the awareness of users, or potentially even the library. This session was presented by the National Information Standards Organization (NISO) in March 2016. Access to this archive is sponsored by the Georgia Library Association.