Course Archives

  • Library Book Sales and Book Stores - Including Online Sales

    1 Lessons in , ,

    Webinar archive. 1 hour. Library book sales can bring a community together or create a privileged elite, provide new life for used books or line the pockets of unscrupulous collectors, provide extra income for cash-strapped libraries or be a drain on paid staff as well as take up valuable space. What can you do to update your book sale strategies? How can you decide what is working and what needs to change? And what is the problem with big changes?

  • How to Hire Outside Talent for Your Library Programming

    1 Lessons in ,

    Having spoken at hundreds of local, state, and national library conferences and conventions, instructor Pat Wagner understands the business from the talent’s point of view. Speakers want a clearly written set of expectations, library staff to work with who are great at communicating, and no big surprises. Libraries want someone who is reliable and competent, who shows up on time, does the job well, and is easy to work with. How can good libraries and good talent find each other?

    This session was recorded by Pat Wagner of Siera Learning in 2015.

  • Everyday Leadership for Library Directors

    1 Lessons in

    Regardless of the burden of responsibilities in your library, you can be a leader: someone with vision, character, and influence who is comfortable with risk. Do you have a big-picture view of your library? Do you think about the future and talk about your vision for better technology, improved customer service, a superior collection, and community-based programming? Do staff and community members want to follow your lead? Do they listen to your ideas and take you seriously?

  • Bully-Proofing Your Library

    1 Lessons in

    Whether you call it bullying, harassing, intimidating, stalking, threatening, tormenting, browbeating, needling, or pushing people around, commonsense calls it bad behavior. What steps need to be taken during your library’s employment cycle and regarding the culture of your library to prevent bullying behavior? To address incidents with staff and library users, particularly young people?

  • Techboomers: Digital Literacy Tools

    1 Lessons in

    Techboomers.com is a free educational website that teaches older adults and others with limited computer skills how to use the most popular websites on the Internet. A few of our popular courses include Facebook, Netflix, and Internet Safety. In addition to students learning on their own at Techboomers, we encourage libraries and other organizations that run technology training classes to use our free video and article tutorials however they like to supplement and extend their digital literacy programs.

  • Designing a Library, Part II

    1 Lessons in

    Join Nathan Rall, Director of Planning and Construction at the Georgia Public Library Service, in a conversation with David Moore and Joe Alcock, both of McMillan Pazdan Smith Architecture, for the second session in a two-part series intended to help manage the library design process. During this webinar, attendees will learn how to wrap-up a library design process and transition to the construction process.

  • Designing a Library, Part I

    1 Lessons in

    Session recorded November 12, 2015.

    Join Nathan Rall, Director of Planning and Construction at the Georgia Public Library Service, in a conversation with David Moore and Joe Alcock, both of McMillan Pazdan Smith Architecture, for the first session in a two-part series intended to help manage the library design process. This session will cover pre-design services, architecture basics, site selection and feasibility, as well as relevant terminology for the non-architect.

  • Library Construction DOs and DON'Ts

    1 Lessons in

    Nathan Rall, Director of Planning and Construction at the Georgia Public Library Service, in a conversation with Channing Mason and Ryce Elliott of Benning Construction Company for a webinar focusing on what you should (and shouldn’t do) during the library construction process. From basing decisions on your long-range plan and life cycle cost analyses to training your maintenance staff on new equipment, this webinar will guide you through the many complicated steps of constructing a new library and share with you a few tips on how to avoid costly mistakes.

  • Evolving Public Libraries for the 21st Century and Beyond

    1 Lessons in

    Instead of locking libraries into a 19th century culture with limited ideas, consider principles that reflect current technological, cultural, and societal opportunities. Live performances, bookstore categories, virtual programming, librarians embedded in community organizations, STEM initiatives, and partnerships with social service agencies reflect just a few of the new 21st century library services. What does your community need?

  • Creating Standards for Consistently Excellent Customer Service

    1 Lessons in

    Deciding to offer great library customer service is not enough. Create concrete goals based on the responses of the customers themselves: Do they say good things about you? Come back? If so, is it because of how they were treated, the expertise of your staff, the quality of your products and services, or something more? Standards help you identify and repeat successes, and ensure a consistently good experience, regardless of who is staffing the service desks or phones.

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