Course Archives

  • Library Construction DOs and DON'Ts

    1 Lessons in

    Nathan Rall, Director of Planning and Construction at the Georgia Public Library Service, in a conversation with Channing Mason and Ryce Elliott of Benning Construction Company for a webinar focusing on what you should (and shouldn't do) during the library construction process. From basing decisions on your long-range plan and life cycle cost analyses to training your maintenance staff on new equipment, this webinar will guide you through the many complicated steps of constructing a new library and share with you a few tips on how to avoid costly mistakes.

  • Evolving Public Libraries for the 21st Century and Beyond

    1 Lessons in

    Instead of locking libraries into a 19th century culture with limited ideas, consider principles that reflect current technological, cultural, and societal opportunities. Live performances, bookstore categories, virtual programming, librarians embedded in community organizations, STEM initiatives, and partnerships with social service agencies reflect just a few of the new 21st century library services. What does your community need?

  • Creating Standards for Consistently Excellent Customer Service

    1 Lessons in

    Deciding to offer great library customer service is not enough. Create concrete goals based on the responses of the customers themselves: Do they say good things about you? Come back? If so, is it because of how they were treated, the expertise of your staff, the quality of your products and services, or something more? Standards help you identify and repeat successes, and ensure a consistently good experience, regardless of who is staffing the service desks or phones.

  • Genealogy Basics

    1 Lessons in

    Webinar archive. Presented by Tamika Maddox Strong, IT Program Manager at the Georgia Public Library Service, and Michael Strong, Reference Librarian at the DeKalb County Public Library, in January 2016. Genealogy is one of the fastest growing hobbies in the United States and many of those new enthusiasts are coming into public libraries for assistance. However, many staff members are at a loss as to how to begin helping them. This session will provide the attendee with a list of resources and information in an effort to train the trainer on helping their patrons with their genealogy related questions.

  • Basics of Social Media for Library Personnel

    2 Lessons in

    Do you think social media is a waste of effort for your career or workplace? Do you have limited time and want to choose where to put your attention and energy? Did you try to connect, but drop out? Does it feel like everyone else in the world knows what and how, except for you? Do you want a simple way to introduce other people to online interactions? And, how to make social media a more effective tool for promoting your library?

  • GLASS Toolkit for Public Libraries

    8 Lessons in

    This playlist focuses on materials and services provided by GLASS to public libraries in Georgia. This includes a summation of the PINES/GLASS partnership, as well as how-to-videos on accessibility tools provided to Georgia public libraries by GLASS. Videos are instructional tools and should not be seen as endorsements.

  • Library Outreach to Underserved Communities

    2 Lessons in , ,

    In this video, Pat Wagner of Siera Learning shares tips for developing an engaging, inclusive outreach program that brings library services to people of all ages and abilities.

  • Culturally Responsive Children's Books

    1 Lessons in

    Ever wonder if you’re choosing the “right” book for each reader? Do your choices reflect your young readers’ cultures, languages, interests, families, and communities? This session will grapple with the choices available to librarians and their young patrons and what voices may be needed.

  • Adult Education Principles

    1 Lessons in ,

    Webinar Archive. 1 Hour. A captive audience for your classes in and for your library does not guarantee success. Engaging participants with adult education principles fosters better acceptance, retention, and application of ideas and methods. Learn the benefits of letting participants contribute to the content before and during the formal class. Even participants who know nothing about the topic still have workplace experiences that can shape a shared understanding for the information.