Conflict Management for Libraries: Staff and Customer Issues

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Conflict Management for Libraries: Staff and Customer Issues

October 13, 2016 @ 2:00 pm - 3:00 pm EDT

This session is presented by Pat Wagner of Siera Learning.

What are better ways to deal with mistakes, disagreements, and misunderstandings, so everyone can get back to work? What principles apply to resolving most conflicts? What can you do immediately to better manage chronic bad feelings between employees?

AGENDA
Introduction: Evaluate Your Workplace Conflicts
The Key Idea: Find Something More Interesting Than Other People’s Mistakes
Healthy Versus Unhealthy Conflict
Focus On The Future
Cultivate Empathy And Goodwill
Take Responsibility For Your Actions
What Makes Situations Worse

OUTCOMES
Disengage from chronic unpleasantness in the workplace.
Create multiple strategies for managing disputes and bad feelings.
Focus on constructive outcomes that allow everyone to return to work.

 

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Venue

Online

Organizer

Julia Huprich
Website:
georgialibraries.org
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