Integrating User Feedback to Make Changes Big & Small

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Integrating User Feedback to Make Changes Big & Small

September 20, 2016 @ 2:00 pm - 3:00 pm EDT

  • Struggling with getting input from your patrons?
  • Don’t know which suggestions to implement?

We will discuss ways to get to know your users and invite feedback through informal patron suggestions, formal surveys, usability studies, demographic information, as well as building relationships and starting conversations.

After gathering feedback, we have made large changes such as a new ILS and renovated rooms, free or low cost changes such as reconfiguring our space and focusing our collection development efforts on print books instead of eBooks.

Details

Date:
September 20, 2016
Time:
2:00 pm - 3:00 pm
Event Categories:
,
Website:
http://cslinsession.cvlsites.org/

Venue

Online
Feedback