Think Like a Customer

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Think Like a Customer

September 22, 2016 @ 2:00 pm - 3:00 pm EDT

Want to offer a product, service, or idea in the library? Some people come up with mind blowing concepts, without ever consulting with the person who is going to use it. But for the rest of us, we need to be able to see, hear, and understand the world from the patron’s or customer’s point of view, which means sharing their frustration when using what services you have to offer. Facilitator Pat Wagner will share with us tips, tricks, and techniques for ensuring customer satisfaction with new library programs and services.

Register today!

Details

Date:
September 22, 2016
Time:
2:00 pm - 3:00 pm
Event Category:
Event Tags:
Website:
https://georgialibraries.webex.com/georgialibraries/onstage/g.php?MTID=e0f43b782e1a2d39f371a420dbb16d605

Venue

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