CONTINUING EDUCATION FOR GEORGIA'S PUBLIC LIBRARY STAFF

Upcoming CE Events

Welcome to the Upcoming Events page, where we showcase Georgia's in-person and online continuing education opportunities sponsored by GPLS and associated organizations. These opportunities are tailored to meet the needs of our busy professionals, and most sessions are recorded and archived for later viewing.

Introduction

Whether you're looking to sharpen your skills, learn new techniques, or explore new areas of interest, our continuing education offerings have something for everyone. Our experienced presenters are committed to helping you achieve your goals, and we provide a supportive and collaborative learning environment to ensure your success.

So why wait? Register to attend the listed events and start learning. We look forward to helping you achieve your full potential.

How Game-Based Learning Transforms Math: Unlocking the Power of Play

Time: Thursday, September 12, 2024, 1 pm Eastern (10 am Pacific |11 am Mountain | 12 pm Central)

Cost: Free

Description

edWeb

Attend this edWebinar with Dr. Raz Kupferman, Professor of Mathematics at the Hebrew University, to discover how play fosters conceptual understanding, critical thinking, and problem-solving skills in math. Plus, learn what critical factors support effective game-based learning that delivers a rigorous pedagogy. This edWebinar will be of interest to K-8 teachers, school leaders, district leaders, and education technology leaders.

Ask a Librarian: Smart Ways to Save Time & Stretch Budget with Digital

Time: Thursday, September 12, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Booklist

Are you looking for new strategies to save time and make the most of your budget this back-to-school season? (Trick question - who ISN’T?) Then don’t miss these insights from experienced digital librarians, covering smart ways to use your budget and efficiently manage your digital library. They’ll share tips on:

“Set it and forget it” subscription options
Affordable Class Set rentals for curriculum
Lending models that get you the best return-on-investment for your needs
And more!

Join us on Thursday, September 12 for this one-hour webinar, to learn how digital can help you do more with less this school year and beyond! Hosted by Heather Booth, Audiobooks Editor for Booklist.

18 Creative Ways to Show Your 2024 Impact

Time: Thursday, September 12, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Bloomerang

Proving impact is hard. Most nonprofits can’t do in-depth program evaluations. They know the work they do is making a difference but can find it difficult to prove with traditional metrics. Luckily, there are many ways you can tell the story of your organization’s progress with these 18 creative (and true) metrics. One of the most powerful tools to secure funding year after year is demonstrating momentum…that what you are doing is working. This training will show you creative ways to explain to donors, funders, stakeholders, and your board that the work of your organization is important and impactful.

Calling All Builders! LEGO Challenge Virtual Trunk Program Overview

Time: Thursday, September 12, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Montana State Library

Join Montana History Portal Director Jennifer Birnel to learn all about hosting a Lego Challenge with resources from the MSL Virtual Trunk program. Last year we piloted our first LEGO challenge with our friends at the Lewis & Clark Public Library. We had a great time. We have taken what we learned from that inaugural contest and compiled it into a Virtual Trunk Program. This virtual trunk contains everything you need to offer a LEGO challenge that will capture the attention and imagination of your community members ages 5 and up. This program should inspire interest in and education about Montana history, while using science, technology, art, and math skills (STEAM).

Your Library as a Polling Place: Election Site Security for November 5, 2024

Time: Thursday, September 12, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Library 2.0

The United States national presidential election this year promises to be an emotional event. It’s hard to recall when an election has created such strong feelings on both sides. If your library has served as a polling place for your community in the past and will do so again, you have certainly thought of the pending security concerns related to the protection of your facility, library staff, poll workers, and the ballots. If this is the first time your library will be a polling site, you’ve probably already started having a lot of meetings with county election coordinators, your County Clerk’s office, the Registrar of Voters, and perhaps even the Secretary of State’s office in your state. November 5, 2024 will be a long day of work for the library employees and poll volunteers who commit their time and energy to a safe and successful election process. This session will help library leaders and employees in every state to better understand the staff, facility, and ballot protection issues; legal and fair use of the building; weather concerns; and how to handle issues around on-site electioneering, protests, and news media visits.

Introduction to Finding Grants

Time: Thursday, September 12, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Candid Learning

Are you new to the field of grantseeking? Discover what funders are looking for in nonprofits seeking grants and how to find potential funders in this introductory course. You will learn the 10 most important things you need to know about finding grants, including: who funds nonprofits and what are their motivations, what do funders really want to know about the organizations they are interested in funding, how do you identify potential funders and make the first approach.

Please note: This webinar lasts 90 minutes

Captivating Canva Graphics: Unlock the Power of Design Principles

Time: Monday, September 16, 2024, 11 am Eastern (8 am Pacific |9 am Mountain | 10 am Central)

Cost: Free

Description

Nonprofit Learning Lab

Nonprofit communications and marketing professionals often juggle many tasks, including ad hoc Canva design. By understanding design best practices, you can create more effective Canva graphics—and stay on-brand. Learn the four key design principles (layout, color, typography, imagery) as well as sources for high-quality graphics. Basic Canva knowledge is helpful but not required.

Empowering Students with Digital Citizenship Skills: Your Digital Toolbox

Time: Monday, September 16, 2024, 5 pm Eastern (2 pm Pacific |3 pm Mountain | 4 pm Central)

Cost: Free

Description

All4Ed

Join Future Ready Schools’ Dr. Adam Phyall and Shannon McClintock Miller for a webinar focused on teaching digital citizenship to K-12 learners through Achievery’s online platform. Teaching digital citizenship is crucial in today’s technology-driven world! You can’t miss this opportunity to gain valuable insights and practical tools to help your students become responsible digital citizens.

Magnificent Middle Grade

Time: Tuesday, September 17, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Booklist

Navigating relationships; adjusting to newfound superpowers; solving mysteries; trying out for the school soccer team—middle grade can be tough! Lucky for your young patrons, we’re showcasing tons of new titles that will inspire readers during this free, one-hour Booklist webinar on Tuesday, September 17. Join us as we hear presentations from Disney Publishing, Hachette Book Group, Publisher Spotlight, and Papercutz. Register now!

Problem-Solving in Your Library Using the Toward Gigabit Libraries Toolkit

Time: Wednesday, September 18, 2024, 11 am Eastern (8 am Pacific |9 am Mountain | 10 am Central)

Cost: Free

Description

Nebraska Library Commission

In this session, we will tap into the collective "IT brain" of the attendees to walk through how to solve common library tech issues using the free Toward Gigabit Libraries toolkit. The newly updated toolkit helps library staff scale up their tech skills to understand, improve, and fund IT and broadband improvements. The Toward Gigabit Libraries toolkit was made possible through two grants from the Institute of Museum and Library Services (IMLS), RE-00-15-0110-15 and RE-246219-OLS-20. For example, how can a non-techie library worker know which cables are actually working and which ones are dormant/unused? The participants will collaborate with some help from Stephanie, Carson, and the toolkit to talk through common IT and broadband problems and find solutions. Attendees are encouraged to bring their real-life library IT and broadband issues to the session– we'll work together to leverage the community's collective knowledge and the toolkit's resources to solve them. After you attend the session, you'll know how to navigate the free toolkit to use later with your library staff to raise everyone's "IT IQ."

Please note: Registration closes on Monday, September 16 in the evening.

Science of Reading

Time: Wednesday, September 18, 2024, 11 am Eastern (8 am Pacific |9 am Mountain | 10 am Central)

Cost: Free

Description

Indiana State Library

Participants will gain a foundational understanding of the Science of Reading and the theoretical models aligned with the Science of Reading. Presented by Shaiya Badgley and Kat Holton, literacy specialists from the Indiana Department of Education Literacy Center.

Creating a Blended-Learning Science Classroom with Engaging Videos for High School

Time: Wednesday, September 18, 2024, 1 pm Eastern (10 am Pacific |11 am Mountain | 12 pm Central)

Cost: Free

Description

edWeb

Ready to transform your high school science classroom? Join this edWebinar focused on creating a blended-learning environment using high-quality, engaging videos. This session is designed to provide you with practical strategies to enhance student engagement and outcomes. You’ll learn how to use videos to present real-world scientific challenges that foster critical thinking, create an inclusive learning environment with accessible content, and integrate interactive quizzes to keep students motivated. We’ll also introduce the 4F Model (Flip, Flex, Focus, Follow-Up) to help you optimize your video-based teaching approach. As a special benefit, registrants will receive unlimited access to 20 free JoVE videos after the edWebinar—perfect for immediately applying these strategies in your classroom. This cost-effective solution is designed to make science more engaging and accessible for your students. Don’t miss this opportunity to elevate your teaching and inspire the next generation of scientists! This edWebinar will be of interest to high school teachers, librarians, school leaders, district leaders, and education technology leaders.

Maximizing Nonprofit Impact with Google Analytics: A Step-by-Step Guide

Time: Wednesday, September 18, 2024, 1 pm Eastern (10 am Pacific |11 am Mountain | 12 pm Central)

Cost: Free

Description

TechSoup

Learn how to harness the capabilities of this powerful tool to gain valuable insights into your website's performance, understand your audience better, and optimize your online presence for maximum impact. Whether you're new to Google Analytics or looking to deepen your understanding, this webinar will equip you with practical knowledge and actionable strategies to elevate your nonprofit's digital strategy.

¡Canta Conmigo!: Ten New Songs for Bilingual Storytime

Time: Wednesday, September 18, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

PCI Webinars with Sheridan Cazarez

Is your bilingual storytime in need of new content? Learn ten original translations of songs to refresh and revitalize your Spanish bilingual storytime!

This program will present a hands-on approach to learn fingerplays, action songs, and songs for manipulatives, as well as ideas on how to adapt these songs to fit early literacy programming targeted to babies, toddlers, or preschoolers. Aside from new content, this program will also provide insight on how to approach translation for early literacy programming.

As a result of this webinar, participants will be able to:

Incorporate new songs, rhymes, action, and manipulative songs into bilingual storytime programs.
Understand how to adapt these songs for babies, toddlers, or preschoolers.
Identify basic translation methods utilized to produce translations of songs and rhymes.

For optimal learning, participants should have a basic grasp of bilingual storytime and Spanish. For manipulative songs, participants should have an egg shaker, scarf, and rhythm sticks available.

This program is part of PCI’s collaborative learning project with California Libraries. (CALL).

Sheridan Cazarez ~ Biography

Sheridan Jay Cazarez is a Youth Services Librarian at the Long Beach Public Library. At LBPL, he coordinates Summer Reading, and other reading initiatives, facilitates early literacy programs, bilingual programs, and works on community engagement and outreach, both on digital platforms and in person. He has presented on translation and cultural competency for early literacy programming at the REFORMA National Conference, California Library Association Conference, Seguimos Creando Enlaces Conference, and the American Library Association Conference.

He graduated with a Master of Science in Library and Information Sciences from the University of Illinois at Urbana-Champaign, and is an American Library Association Spectrum Scholar, a Katharine Sharp Scholar, and an Illinois Library Association Sylvia Murphy Williams Scholar. His graduate studies examined bilingualism and early literacy, and culturally competent services to Latinxs and Spanish speakers. Sheridan holds a Bachelor of Arts in Spanish, completed at California State University at Long Beach, where he studied the histories, literatures, cultures, and politics of the Americas and the Iberian Peninsula, as well as basic translation and interpretation methodologies.

He serves with the Los Angeles Chapter of REFORMA, and is currently helping to plan the next REFORMA National Conference which will take place in Long Beach, CA in September 2025. Learn more at reformaconference.org.

For more bilingual storytime resources visit Sheridan's and his colleague, Luisa Leija's website, www.bibliocuentos.com.

Please note: All PCI Webinars are recorded and will be available on the GPLS Learning Center within a week of the original airdate. Kindly refrain from contacting the host for a copy of the recording.

LinkedIn for Librarians

Time: Wednesday, September 18, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Niche Academy

LinkedIn is an often under-utilized free tool, and many library workers do not know what it can do for them and their libraries. LinkedIn can help with finding a job or filling open positions at the library—but it is also a great tool for professional networking, including keeping in touch with colleagues as you change jobs, finding partners for collaboration, and sharing professional news with a wider audience.

Join Melody Karle for this session on using LinkedIn for libraries. Whether you want to maintain a professional presence for yourself or your library online, this session will cover the basics of using LinkedIn as well as library-specific tips for using and managing this tool.

If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.

Crafting and Maintaining Effective Patron Policies for Community Success

Time: Wednesday, September 18, 2024, 3 pm Eastern (12 pm Pacific |1 pm Mountain | 2 pm Central)

Cost: Free

Description

WebJunction

Learn to create policies that will enable safe and effective library operations in your community.

Effective library policies are essential for setting clear expectations, defining responsibilities, and establishing boundaries for both patrons and staff. This session will cover the ten most common patron-facing policies and offer guidance on selecting and tailoring them to meet your library and community needs for safe and effective operation. Using a Code of Conduct policy as an example, we’ll discuss how to avoid policies driven by trauma or drama, ensuring they are clear, accessible, and enforceable. Additionally, we’ll explore best practices for policy management, including the importance of regular reviews by directors, boards, and staff, to maintain accountability and relevance.

Presented by: Robin Newell, recently retired Executive Director, Emporia Public Library (KS), and past president of Kansas Library Association and Mountain Plains Library Association

Watch Them Grow or Watch Go: The Development Imperative

Time: Wednesday, September 18, 2024, 3 pm Eastern (12 pm Pacific |1 pm Mountain | 2 pm Central)

Cost: Free

Description

Training Network

Despite economic conditions, unemployment levels, or any other business factor imaginable, your best employees – the ones you need most – want one thing from you, plain and simple: to support their growth and development. Study after study confirms that development is the single most powerful tool managers have for driving engagement, retention, productivity, and results. Yet, learning leaders know that career development is frequently the thing that gets sidelined unless or until the organization demands that some form be submitted during regular review cycles. This session sheds a much-needed light on specifically what managers can do – within the time-starved, priority-rich, pressure-cooker environment in which they operate – to support employees’ careers. And it comes down to this: engage in short, ongoing conversations with employees about their career options, needs, and passions. It’s really that simple... and that complex.

Promote Libby & Kanopy to Your Community

Time: Thursday, September 19, 2024, 11 am Eastern (8 am Pacific |9 am Mountain | 10 am Central)

Cost: Free

Description

OverDrive

Join OverDrive experts for proven marketing ideas to increase engagement with your digital collections in Libby and Kanopy. This session will be packed with tips and free resources to use right away, including how to leverage print materials, social media, PR, email, and training. We understand the timing may not suit everyone but signing up ensures that a recording is sent the day after the live session so you can view at your convenience.

Branching Out from STEM: The Growth of Open Access Scholarship

Time: Thursday, September 19, 2024, 1 pm Eastern (10 am Pacific |11 am Mountain | 12 pm Central)

Cost: Free

Description

SirsiDynix

What were the driving forces behind the beginnings of the open access (OA) movement? How has scholarly research evolved since then—and where is it headed next? Join us as we follow the trajectory of this pivotal, often underestimated movement, from its grassroots beginnings to its promising future. During this free, hour-long webinar, we’ll explore OA’s roots in STEM, discuss its expansion into all disciplines, and share how you can leverage CloudSource, a content neutral, OA-forward discovery platform, to expand its reach.

Where Does Governance Stop and Management Begin?

Time: Thursday, September 19, 2024, 1 pm Eastern (10 am Pacific |11 am Mountain | 12 pm Central)

Cost: Free

Description

Propel Nonprofits

A nonprofit’s board and the staff need to be collaborative partners to achieve the mission of the organization. However, there are times when roles and responsibilities become blurred. Join us as we clarify where governance stops and management begins.

How to Apply for NNLM Funding

Time: Thursday, September 19, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

NNLM

Designed for beginning grant proposal writers interested in NNLM funding, this class presents a general overview of grant and funding processes, as well as the level of detail required for a successful proposal.

Please note: You need to have a free NNLM account to take this or any course on the website. You can register on the landing page.

DLG Webinar: Ethical and Responsible AI in Libraries

Time: Thursday, September 19, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

ASERL

Join the Digital Library of Georgia along with presenters Hannah Scates Kettler and Yasmeen Shorish who will discuss the use of ethical and responsible artificial intelligence (AI) in libraries. This webinar will cover the use of responsible artificial intelligence (AI) in archives and libraries and aid archives/LIS/GLAM professionals make ethical decisions when implementing AI in their work.

How to Defeat Fundraising’s Silent Enemy: Donor Attrition

Time: Monday, September 23, 2024, 3 pm Eastern (12 pm Pacific |1 pm Mountain | 2 pm Central)

Cost: Free

Description

Firespring

In this session, Jay will help us learn how to step off the donor acquisition treadmill and start revving up donor retention. Stop the revolving door! Keep supporters interested and engaged with your nonprofit and turn one-time givers into repeat donors with tips and insight from one of our most popular webinars. While statistics show that 7 out of 10 donors give only once, this doesn’t have to be your reality. Join Firespring’s founder, Jay Wilkinson, who’ll help you see how a 10% increase in donor retention will more than double the lifetime value of a donor and minimize your reliance on one-time givers.

The Neuroscience of Change: Training that Drives Results

Time: Tuesday, September 24, 2024, 12 pm Eastern (9 am Pacific |10 am Mountain | 11 am Central)

Cost: Free

Description

Training Network

The pace of change is skyrocketing, pushing the limits of even the most agile organizations. Today’s employees show increased symptoms of change fatigue and burnout. Their ability to cope with change is 50% of pre-pandemic levels and their willingness to support change has dropped from 74% to 38%. No matter the size, every change requires new learning. The reason 50-70% of change initiatives fail is that typical approaches to change training don't take into account human biology and that we are wired to resist change. This engaging session will cover the brain structures that are activated by change and how they drive higher levels of resistance and disengagement. Explore strategies that maximize the brain’s capacity to learn and embrace change. You’ll leave with new tools for creating training that accelerates adaptability and resilience across your organization.

Elements of Data Visualization and Design

Time: Tuesday, September 24, 2024, 1 pm Eastern (10 am Pacific |11 am Mountain | 12 pm Central)

Cost: Free

Description

RIPL

This session will introduce basic data visualization and design elements based on best practices from current visualization research. Participants will be introduced to a story-based design method that emphasizes the target audience’s information needs to create effective data visualizations. Tools for color, chart selection and accessibility will be presented and participants will gain practice doing a visualization ‘makeover’. Learning Outcomes: Participants will be able to identify the key steps in creating a data-informed visualization; Participants will have increased confidence in choosing the right chart or graphic to effectively display data; Participants will be familiar with basic design principles that enhance comprehension and accommodate accessibility needs.

Children's Collections and Boosting Engagement: A Panel Presentation

Time: Tuesday, September 24, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Montana State Library

Join us for a panel presentation and discussion from two Montana libraries who have successfully made changes with their children's collections and boosted engagement and circulations in the process.

The Librarian's Guide to Authors

Time: Wednesday, September 25, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

PCI Webinars with Cari Dubiel

Every community is home to authors. Whether independently or traditionally published, authors are out there wanting to connect with you. In this webinar, we’ll explore the relationship between authors and librarians, including the unique ways each group is attracted to books and how to use those attractions to work together.

As a result of this program, attendees will:

Learn about marketing and promotion challenges for authors and how to help
How to work with authors who approach the library
How they can support authors and create a mutually beneficial relationship

Participants will also receive a free copy of Cari’s short ebook, The Librarian's Guide to Authors

Cari Dubiel ~ Biography

Cari Dubiel is the Assistant Director at Twinsburg Public Library. She brings many years of experience to both her author and library careers. Leveraging her unique perspective, Cari speaks to both authors and librarians about the ways they can partner with each other. She has written both The Librarian's Guide to Authors and The Author's Guide to Libraries.

Read around the World with Random House Children's Books

Time: Wednesday, September 25, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Booklist

Join picture book creators Seina Wedlick (The Night Market), Meera Sriram (The Spice Box), Hazar Elbayya (My Olive Tree), and Gracey Zhang (Noodles on a Bicycle) for a journey around the world through the pages of fiction and nonfiction books. Attendees will get glimpses into other cultures as the panelists engage in meaningful conversations about identity, community, and traditions. Join us for the one-hour webinar on Wednesday, September 25 moderated by Ronny Khuri, Senior Editor of Books for Youth at Booklist.

Gale Webinar: 15 Minutes to Mastery - Introduce Gale to New Staff with Pre-Made Support Materials

Time: Thursday, September 26, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Gale

Is your staff comfortable with your Gale resources? If not, Gale has pre-made professional development and training materials to help you with engagement and instruction for all your Gale resources. Join our 15-minute session to explore how to access our professional development materials including slide decks, training toolkits, tip sheets, and resource guides, on our support site, Support.gale.com.

Engaging beyond Our Walls: Libraries Connecting Communities through Outdoor Games and Stories

Time: Thursday, September 26, 2024, 3 pm Eastern (12 pm Pacific |1 pm Mountain | 2 pm Central)

Cost: Free

Description

WebJunction

Discover how libraries across the country are creating their own outdoor games and interactive stories that showcase local history, landmarks, and voices. These playful activities, often designed by library staff, include texting with murals, audio tours by Black feminist historians, ghost scavenger hunts, and "eye spy" quests for architecture and culture. These low-tech creations are part of a national project, Engaging Beyond Our Walls, which aims to connect libraries with their communities in innovative ways. Learn how over 50 towns and cities have already joined in, using free templates and training from the Playful City Lab of American University and the DC Public Library. Find out how these do-it-yourself tools can help libraries of all sizes tell their own stories and build stronger places. Whether you're looking for a small or big project, this webinar will provide you with inspiration, resources, and real outcomes that can catalyze community engagement.

Engaging beyond Our Walls: Libraries Connecting Communities through Outdoor Games and Stories

Time: Thursday, September 26, 2024, 3 pm Eastern (12 pm Pacific |1 pm Mountain | 2 pm Central)

Cost: Free

Description

WebJunction

Perfect is the Enemy of Good: Thinking Critically about Information in an Imperfect World

Time: Wednesday, October 2, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Niche Academy

James Baldwin writes, “In addition, the price one pays for pursuing any profession, or calling, is an intimate knowledge of its ugly side.” In a global culture where digital technology provides a platform for unlimited bean-spilling, finger-pointing, and straight-up hating, there is no need to pursue a profession or calling in order to intimately know its ugly side. Want to learn what is wrong with science, religion, higher education, capitalism, medicine, democracy, the police, or Guy Fieri? A quick Google search will produce more harsh criticism than anyone could read in a lifetime. Even the gold-standard of information, peer-reviewed scholarship, takes its knocks, not all of which are undeserved.

When everything, including information itself, has been revealed as less than perfect, how does any information seeker keep from sinking into the crippling mindset of cynicism or reverting to their cognitive biases to decide what information to accept and what to dismiss? How does anyone “check the facts” when even librarians endorse the idea that “Authority Is Constructed and Contextual?”

Join Donald Barclay for this webinar to consider how librarians and other educators can help learners think about information not as some perfect/imperfect, true/false dichotomy, but rather as points on a continuum of credibility that it is up to information seekers, who are as imperfect as any information they encounter, to untangle as best they can.

If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.

Displays That Do More: Passive Programming with Book Displays

Time: Wednesday, October 2, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

PCI Webinars with Lila Denning

Readers' Advisory is one important thing that a well-done book display can accomplish. They can market your collection, programs, and services. But a book display can do more – it can be passive programming which will allow a library to increase their programming in a way that maximizes staff time.

Join Passive Readers’ Advisory expert Lila Denning for an hour of all the ways that you can leverage your book displays to provide programming to patrons of all ages. You will learn how to combine physical and digital materials with interactive features to draw in visitors to your library. She will also show you how to design these displays and replicate the idea online, where possible.

Attendees will learn how to:

Understand the basic features of book displays as passive readers' advisory and what defines a passive program.
Identify best practices for creating a well-designed book display with interactive features.
Discover how you can tie together in-library passive programming with book displays to your online efforts and active programming.
Learn where to find ideas to inspire your passive programming efforts.

Lila Denning ~ Biography

Lila Denning is a librarian in Florida specializing in Passive Readers' Advisory for patrons of all ages. She is the acquisitions coordinator for the St. Petersburg Library System and has worked in circulation, reference, and youth services. She serves the volunteer coordinator for the Horror Writers of America. You can find her on Twitter @Vantine and on BlueSky @Vantine.bsky.social. On her blog, bookdisplays.blogspot.com, she talks about ideas for book displays and other forms of Passive Readers' Advisory and how to best use it to serve your patrons.

The New Basics of Professional Customer Service

Time: Wednesday, October 9, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Niche Academy

The landscape of what customers expect in professional customer service from organizations continues to change at a frantic pace. What was “good enough” yesterday, likely is “bad enough” to lose a customer today.

While we can’t ignore the impact and benefits of the online experience and their impact on how customers view “human-less service”, the need for organizations to provide professional customer service experiences continues to differentiate the organizations that create loyal customers and fans, versus those that get-by, survive and potentially even fail.

Join Andrew Sanderbeck for this interactive and informative program exploring two critical customer service competencies:

Professional customer service expectations from the eyes of the customer and;

A road map to creating new internal professional customer service expectations for your organization

If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.

The New Basics of Professional Customer Service

Time: Wednesday, October 9, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Niche Academy

Join Andrew Sanderbeck for this interactive and informative program exploring two critical customer service competencies:

Professional customer service expectations from the eyes of the customer and;

A road map to creating new internal professional customer service expectations for your organization

If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.

The "Must Do List" for Leaders

Time: Wednesday, October 9, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

PCI Webinars with Clenise Platt

Expand your horizons and discover ways to be your best self in your leadership role. Whether you’re new to your position as a leader or have been a leader for some time, you’ll find new things to love about serving in a leadership role.

True leaders are not only focused on the outcomes and productivity of the organization but are just as committed to cultivating and developing their staff and their own personal growth.

In this session, current and new leaders will learn the ‘must do list’ for leaders that will set them up for continued success.

Attendees will learn how to:

● Strategically and competently lead their team and/or organization

● Enhance their personal leadership style with a customized leadership development plan

● Develop and sustain effective leadership throughout all levels of the organization

● Set themselves, their team and their organization up for success to foster efficient performance and positive outcomes

Clenise Platt ~ Biography

Clenise Platt is a native of Virginia Beach, Virginia. She is a gifted leader, communicator, strategic thinker and creative who partners with senior leaders, executives and teams to develop, plan and execute dynamic and innovative programs. Her areas of concentration include leadership and board development, employee engagement, talent development, customer service, and culture cultivation to help increase employee development and organizational performance. Clenise has authored several books and articles focused and has been published in multiple publications including the Virginia Libraries Journal.

Libraries and Non-Profits: Leveraging Data Analytics for Community Impact

Time: Wednesday, October 9, 2024, 3 pm Eastern (12 pm Pacific |1 pm Mountain | 2 pm Central)

Cost: Free

Description

WebJunction

Learn about "Data for Good," designed to support library training and community services for data analysis, through teen and adult programming.

Libraries are well-positioned to provide data analysis services to a variety of community groups, from nonprofits to government agencies, enabling them to gain insights into their operations and constituents. Recognizing the potential of data analytics, the Providence Public Library in Rhode Island (PPL) created "Data for Good," a project to train teens and adults in data analysis and provide these services to local nonprofits. PPL collaborated with library staff in Georgia and Texas to develop data analytics programming. Using the newly developed skills and the Data for Good (D4G) curriculum, participating library staff were able to bring their knowledge to local community members, organizations, and colleagues.

Presenters from libraries in Georgia, Texas, and Rhode Island will share their experiences in using the D4G curriculum, their successes in working with community partners, and innovative ideas for utilizing AI in data analysis. We will introduce you to the resources made freely available through IMLS funding (LG-250160-OLS-21) to libraries interested in learning about data analytics or implementing a data analysis training program.

Presented by:

Sherry Lehane, Innovations Project Manager, Providence Public Library (RI)
Dianne Connery, Development Director, Pottsboro Library (TX)
Kristi Henry, Senior Librarian, DeKalb County Public Library (GA)
Kate Aubin, Head of Youth Services, Providence Public Library (RI)
Daniel Munoz, Assistant Director and Systems Manager, Okefenokee Regional Library System (GA)

Cutting Employee Turnover 20% and More

Time: Wednesday, October 16, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Niche Academy

America’s historic-worst workforce shortage has forced employers to also manage historically-high employee turnover. We live in the new-hire doom loop of hire/train and then hire/train again, similar to dogs chasing tails.

In this webinar, Dick Finnegan will introduce a fresh-thinking, research-based method for cutting employee turnover that has been proven to work among all industries including healthcare, manufacturing, food processing, distribution centers, and more.

If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.

Boosting Morale and Engagement with Neuroscience-Backed Techniques

Time: Wednesday, October 16, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

PCI Webinars

Employees with high morale have less absenteeism, turnover and errors, and are more productive. We all want an engaged and productive staff . . . and neuroscience explains why certain strategies are more adept at fostering a sense of belonging, safety, commitment, and cooperation.

This program will discuss low cost and no cost strategies and techniques that can help your library team feel recognized, appreciated, understood, and supported. Both the how and why will be explained.

In this program you will:

Identify at least four foundations of strong functioning teams
Gain two examples of how to employ each idea

Laura Greco ~ Biography

Laura Greco, RN, MEd is a certified wellness coach and speaker who facilitates learning and changing habits. She helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. Self-care (body, mind, and spirit) is the basis for well-being and we all have the capacity to make positive lifestyle changes are 2 of her foundational beliefs.

Handling New and Awkward Customer Behaviors

Time: Wednesday, October 23, 2024, 12:30 pm Eastern (9:30 am Pacific |10:30 am Mountain | 11:30 am Central)

Cost: Free

Description

PCI Webinars

This webinar addresses the actions employees can take when they encounter new and awkward customer behaviors. Attendees will learn immediately applicable words, phrases and techniques to effectively respond to anxious, irrational, flirtatious and other unprofessional customers.

The Handling New and Awkward Patron Behaviors program promises to be interactive, thought provoking and engaging, and includes a handout that attendees can use as a job aid for when they are on-the-job with their users.

As a result of this program, attendees will:

Learn phrases to set boundaries with their customers
Learn phrases to redirect unwanted questions and phrases
Discuss and resolve eight difficult and awkward real-life customer situations
Review best practices for keeping a safe library environment for everyone

Andrew Sanderbeck ~ Biography

Andrew has been developing and conducting training programs for library organizations for more than twenty years. He has presented Web-based, Online, and Face-to-Face programs on Customer Service and Communication Skills for libraries in the U.S. and numerous countries around the world.

Andrew’s programs are filled with proven techniques that attendees can immediately apply with their difficult and challenging customer behaviors. He is the past president of the Haywood County Library Board of Trustees in Western North Carolina.

Building a Quality Framework for Learning and Development

Time: Wednesday, October 23, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

Niche Academy

Developing consistent products in learning and development requires a robust quality framework. Implementing standardized guidelines ensures that teams can identify and rectify issues, enhancing organizational performance. Without a structured approach, informal processes may leave your team vulnerable to quality issues.

Join Hadiya Nurridin for an insightful session on building a quality framework that strengthens your team's output. We'll delve into the fundamentals of quality management, exploring the five-phase evolution and sharing actionable tips for each stage. You'll receive resources to guide discussions with leadership and colleagues on refining your current quality management practices.

Objectives:

Explain the foundational elements of quality management in learning contexts.
Discuss the influence of quality standards on learning and development success.
Explore strategies to cultivate a quality-driven mindset within your team.

If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.

Nonverbal Matters: Using Body Language to Communicate Effectively with Your Customers

Time: Wednesday, October 23, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

PCI Webinars

A large majority of communication comes from nonverbals like facial expressions, gestures, and posture. It is universal and infused into every single interaction we have. Learn how to decipher what the body is saying and utilize nonverbal tells for approachability and great customer service.

As a result of this program, you will not only learn how to project confidence in your communication with others, but really change how you feel, all through the use of body language.

You will also discover ways that body language can be used to help manage situations of conflict and to build empathy with your colleagues and customers.

Holly Klingler ~ Biography

For over thirteen years, Holly Klingler has been training people in a variety of career fields on how to maximize their communication, creativity, and critical thinking skills. She has presented at the Akron Women’s Bar Association, the Ohio Certified Public Accountants Annual Conference, the Hudson Job Corp., and has trained library staff for over twelve years, eight of which were as the Continuing Education trainer at the Northeast Ohio Regional Library System.

She teaches valuable techniques to help professionals showcase their strengths, sharpen their skills, and grow both their abilities and confidence. Holly has a Master of Arts degree in Philosophy, a Masters of Library and Information Science, and a certification in nonverbal analysis. She is also a certified Career Development facilitator and an MBTI Certified Practitioner and Facilitator.

Unlocking Customer Satisfaction: The Role of Goal-Oriented Listening and Empathetic Communication to Improve Customer Interactions

Time: Wednesday, October 23, 2024, 3:30 pm Eastern (12:30 pm Pacific |1:30 pm Mountain | 2:30 pm Central)

Cost: Free

Description

PCI Webinars

Want to master the art of exceptional customer service? This interactive workshop, equips attendees with essential communication techniques to navigate any customer interaction. Based on the latest research in effective communication, the program equips attendees with goal-oriented listening techniques, diffusing techniques, and empathetic communication. By applying these communication techniques, attendees will be able to build trust and address concerns effectively.

This program is designed for anyone who interacts directly with the public. Investing in these communication skills will not only enhance the customer experience but also improve efficiency and reduce conflict.

At the end of this training, attendees will be able to:

Define the key elements of goal-oriented listening and diffusing statements.
Evaluate the effectiveness of communication skills and identify areas for improvement in customer service interactions.
Apply goal-oriented listening, diffusing statements, and empathetic communication techniques to navigate customer interactions.
Reflect on their current communication practices in customer interactions to identify areas for improvement.

Jordan Allen, Ph.D. – Biography

As an interpersonal and family communication scholar, Jordan Allen brings 10 years of teaching and researching experience to help people improve communication in their daily lives. Jordan has published research in several communication journals, including The Journal of Family Communication, Communication Theory, and Communication Annals. She has also contributed chapters to books on a range of interpersonal and family communication topics, including research methodologies, interpersonal conflict, family relationships, and twin communication, to name a few.

Succeeding with Community Partnerships

Time: Wednesday, October 30, 2024, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)

Cost: Free

Description

PCI Webinars

The public library is often called on to be “all things to all people.” As the list of “all things” continues to grow it is getting harder to deliver on this expectation. Partnering with community can be the answer to solve this need. Identifying the needs of community and then partnering with the correct resource can be a win-win solution for patrons and others. There is no need to recreate the wheel and there are significant benefits involved for the library and the community partner.

Attendees will learn how to:

Assess the community’s needs and inventory what the library can/should do
Identify community partners
Assemble the “ask”
Build benefits package – to portray the message “how the partner benefits from an alignment with libraries?”

Nicolle Davies – Biography

Nicolle Davies is a library leader, speaker, and consultant. Davies serves as the State Librarian for Colorado. She holds both a Master’s in Public Administration and a Master’s in Library and Information Sciences. Davies served as the Executive Director of the Charleston County Public Library in South Carolina, and the Arapahoe Library District in Colorado. She was named Library Journal’s 2016 Librarian on the Year. Before coming to libraries, Davies worked in broadcast journalism and public relations. She is considered an expert in policy design, advocacy, leadership, public relations, and communications.

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