CONTINUING EDUCATION FOR GEORGIA'S PUBLIC LIBRARY STAFF
Upcoming CE Events
Welcome to the Upcoming Events page, where we showcase Georgia's in-person and online continuing education opportunities sponsored by GPLS and associated organizations. These opportunities are tailored to meet the needs of our busy professionals, and most sessions are recorded and archived for later viewing.
Introduction
Whether you're looking to sharpen your skills, learn new techniques, or explore new areas of interest, our continuing education offerings have something for everyone. Our experienced presenters are committed to helping you achieve your goals, and we provide a supportive and collaborative learning environment to ensure your success.
So why wait? Register to attend the listed events and start learning. We look forward to helping you achieve your full potential.
Color Our World with Citizen Science: From Space to Sea
Time: Tuesday, February 4, 2025, 3 pm Eastern ( 12 pm Pacific | 1 pm Mountain | 2pm Central)
Cost: Free
Description
STAR Net
Join SciStarter, STAR Net, and the Collaborative Summer Reading Program for an engaging webinar that explores how libraries can bring the 2024 Summer Reading Theme, Color Our World, to life through citizen science. Discover hands-on STEM activities for all ages, from exploring the wonders of space to uncovering the mysteries of the deep sea. Learn how these activities align with the theme and provide opportunities for library users to contribute to real-world scientific research. Gain valuable resources and ideas to integrate citizen science into your library’s programming, inspiring curiosity and creativity in your community!
Fostering Healthy Communication in Your Library
Time: Wednesday, February 5, 2025, 11 am Eastern (8 am Pacific | 9 am Mountain | 10 am Central)
Cost: Free
Description
Nebraska Library Commission
Good communication skills are no accident. Quality communication takes sustained effort, an open mind, and a listening ear. Come learn about some different approaches for enhancing communication pathways and improving your communication skills. Better communication skills not only improve relationships with coworkers but help us serve our communities more effectively. Following a presentation on some different approaches for fostering healthy communication, there will be time to share what’s working well in your library and discussion about practical ways to implement new ideas.
Presenter: Jessica Chamberlain, Library Director, Norfolk (NE) Public Library.
If you would like to watch the webinar but cannot attend the live session, register and you will receive a recording of it.
Please note: Registration closes Monday night, February 3.
Staff Matters: The 4 Most Overlooked Secrets to Every Leader’s Success
Time: Wednesday, February 5, 2025, 12 pm Eastern (9 am Pacific | 10 am Mountain | 11 am Central)
Cost: Free
Description
Training Magazine Network
How would you feel about working for you? Join us for an enlightening webinar to answer that question and many others, hosted by the award-winning workplace expert and TEDx speaker Bonnie Low-Kramen. Drawing from her acclaimed book, Staff Matters, People-Focused Solutions for the Ultimate New Workplace and her TEDx talk called “The Real Reasons People Quit”, Bonnie will reveal the amazing simple yet hidden gems that can transform leaders into exceptional managers. Discover how these four secrets can enhance staff retention, loyalty, team dynamics, boost productivity, and foster an authentically positive workplace culture.
AL Live: Adapting, Transforming, and Maximizing Your Community College Library
Time: Wednesday, February 5, 2025, 1 pm Eastern (10 am Pacific | 11 am Mountain | 12 pm Central)
Cost: Free
Description
American Libraries
This episode of American Libraries Live, sponsored by Gale, will explore innovative strategies to adapt, transform, and maximize your library's potential. Expert panelists will discuss solutions to modern challenges. You will gain valuable insights on topics like building information literacy programs and strategically aligning your library's resources with your institution's goals.
Simplifying E-Rate Funding for Mobile Hotspots and Library Bookmobile Wi-Fi
Time: Wednesday, February 5, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
Niche Academy
Join Carrie Rogers-Whitehead and Gene Ballard for an informative webinar on how E-Rate funding can support mobile hotspots and school bus Wi-Fi connectivity.
They'll cover the latest eligibility requirements, the application process, and best practices for securing funding. Learn how libraries can ensure compliance, increase student access to online learning, and enhance connectivity for underserved communities.
If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.
Best Picture Books Published in 2024
Time: Wednesday, February 5, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
PCI Webinars
Are you looking for new picture books to share in your classroom, curriculum, or collection? This presentation will showcase the "best of the best" from the 2024 publishing crop. A variety of books will be featured, including quality read-alouds, distinguished illustrations, and stories ranging in tone, theme, and style. Don’t miss this hour-long event to discover the latest standout picture books.
Participants will:
Develop a list of new picture books that connect to the preschool and kindergarten audience, both as read aloud performance and one-to-one reading sessions
Learn how to select quality books for collections and programming, with a wide variety of themes, tones, subjects, and illustration styles. Acquire simple techniques to analyze picture book art
Identify books that align with kindergarten readiness skills or Early Learning standards, and make connections to other books while discovering new authors and illustrators
Katie Clausen ~ Biography
Katie Clausen is the Early Literacy Services Manager at Gail Borden Public Library and a current PhD candidate in Information Studies at Dominican University. She holds an MLIS from Dominican University and an M.A. in Children’s Literature from Simmons College. Katie has shared her expertise at numerous conferences, and her articles have been featured in the Children & Libraries: The Journal of ALSC and Marvels and Tales. Her specialties include early literacy, children’s literature evaluation, and best storytime practices.
Please note: All PCI Webinars are recorded and will be available on the GPLS Learning Center within a week of the original airdate. Kindly refrain from contacting the host for a copy of the recording.
Beyond the Bachelor's Degree: Supporting First-Generation Students through Graduate School and Beyond
Time: Wednesday, February 5, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
GLA/Carterette Series Webinars
First-generation students (FGS) are a growing but understudied and underserved group in academia. FGS may face challenges when it comes to navigating systems that assume prior knowledge of academic jargon, structures, and environments. The study of FGS has increased in library and information science, often focusing on undergraduate FGS through targeted outreach, services, and programs. However, the potential role that academic libraries can play in supporting first-generation students throughout their academic careers has not been fully explored. While most research has been at the undergraduate level, our research shows that challenges for first-generation students exist not only for undergraduates but persist for those pursuing advanced degrees. Substantially less is known about the needs of graduate FGS, either as academic library users or as students in an LIS graduate program.
In this session, participants will gain a better understanding of who FGS are, how academic libraries and LIS programs can support FGS throughout their entire academic careers, and the current challenges and opportunities for researchers interested in studying this population.
About the Presenters:
Rebecca Stallworth is an assistant professor in the School of Library and Information Science at Simmons University. She has a PhD in Communication and Information from the University of Tennessee. Her research focuses on marginalized groups, their use of academic library resources, and first-generation students.
Danielle Maurici-Pollock is an assistant professor and research data specialist at the University of New Mexico Health Sciences Library and Informatics Center. She has a PhD in Communication and Information from the University of Tennessee. Along with Dr. Stallworth, she has been examining first-generation students’ information-seeking in their paths to and through graduate education.
The session will be recorded and available on the Carterette Series Webinars site approximately 1 week after the live program.
Building Community Partnerships and Inclusive Opportunities
Time: Wednesday, February 5, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
Programming Librarian
Gill Memorial Library (N.J.) and Mount Kisco (N.Y.) Public Library were two of the recipients of the 2023 Peggy Barber Tribute Grant, an annual grant of the American Library Association (ALA) that recognizes, promotes, and supports meaningful programs in libraries that have limited and/or no access to budgetary support for programming. Gill Memorial Library used the Peggy Barber Tribute Grant to expand upon its partnership with local schools’ Life Skills classes. The library was able to host 18 educational field trips where students and teachers could check out books and participate in fun librarian-crafted activities to teach various "life skills" such as collaboration, research, skill-building, and writing.
Asking Styles: A Revolutionary Concept in Fundraising
Time: Wednesday, February 5, 2025, 3 pm Eastern (12 pm Pacific | 1 pm Mountain | 2 pm Central)
Cost: Free
Description
CharityHowTo
There is no one way to ask for a donation. Some people take great care preparing well-organized and complete presentations. Others prepare with just a few talking points and then use the energy of the prospect to guide the conversation. Some people are energized by the prospect of tying down a gift. For others it is a great act of courage. You have your own Asking Style, and if you learn to ask in your Style, you will be more comfortable, confident and successful asking.
Siloed No More: Creating a Library System Map to Show Interconnectedness
Time: Thursday, February 6, 2025, 1 pm Eastern (10 am Pacific | 11 am Mountain | 12 pm Central)
Cost: Free
Description
Fast Forward Libraries
Teams are the heart of workplace connections, yet their focus can sometimes lead to silos that hinder collaboration and understanding across an organization. This webinar explores how to cultivate strong, connected teams while addressing two common challenges in libraries: ineffective communication and cross-departmental understanding. We’ll discuss the concept of a “learning organization,” how it applies to libraries, and strategies to break down barriers, foster interdepartmental collaboration, and align team efforts with strategic goals. Join us to discover how your library can become a cohesive, learning-centered organization.
The Volunteer Management Lifecycle: Refresh or Reboot?
Time: Thursday, February 6, 2025, 1 pm Eastern (10 am Pacific | 11 am Mountain | 12 pm Central)
Cost: Free
Description
Charity Village
The volunteer management cycle is the best practice model for the lifecycle of volunteer engagement, and for many years has been the foundation of important best practices such as planning, screening, policy development and onboarding and offboarding procedures that volunteer programs follow. It sets the framework of many of our best practices, policies, and procedures. The question is: is it up to date and reflective of the volunteer landscape of today and the ways that we should engage and support volunteers?
Does Your Library Need a Strategist?
Time: Thursday, February 6, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
ASERL
As libraries evolve to meet changing academic and community needs, employing a Library Strategist offers a transformative solution for institutions seeking to remain essential to the communities they serve. A strategist can bridge the gap between current practices and future goals, aligning library operations with institutional priorities while fostering innovation and collaboration. At the same time factors such as resistance to change, gaining staff buy-in, and balancing long-term vision with immediate operational needs pose strategic challenges which must be addressed. Learn how for the past two years, Library Strategist Elaine Lasda has helped her library manage change, evaluate trends, and implement new service models while working to create a culture of trust and alignment, moving everyone toward shared goals. This presentation is sure to provide attendees with a framework and context for considering this new approach to library leadership. Elaine Lasda is the Library Strategist at the University at Albany Libraries, where she holds the rank of full Librarian.
Accessible Publishing at the University of Michigan Press: Compliance Challenges, VPATs, AI Experiments, and More
Time: Thursday, February 6, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
Library Accessibility Alliance
Discover how the University of Michigan Press, certified accessible by the Benetech Global Certified Accessible Program in 2021, is tackling the challenge of making their backlist eBooks accessible. Learn about the latest accessibility requirements and how U-M Press and other publishers are addressing these through VPATs, automated remediation, AI image description generation, and more.
Empowering Teens: Enhancing Information Literacy through Games and Interactive Programming
Time: Thursday, February 6, 2025, 3 pm Eastern (12 pm Pacific | 1 pm Mountain | 2 pm Central)
Cost: Free
Description
WebJunction
Learn fun ways to help teens boost information literacy, featuring escape room games and social media tools, developed with public libraries.
You can help your teen patrons to become better navigators of the information that they find online. Come learn about how you can offer fun and engaging experiences that bring teens to the library and build their information literacy skills. Researchers at the University of Washington’s Center for an Informed Public will walk you through programs developed with public libraries, including an escape room game and youth video program. You’ll also discover activities adapted from school libraries that help teens reflect on their interaction with social media and give them the tools to verify questionable posts.
Presented by: Liz Crouse, Research Program Coordinator, Center for an Informed Public, University of Washington; and Stacey Wedlake, Research Scientist, University of Washington Information School
Unlocking the Power of Visual Storytelling for Impactful Communication
Time: Monday, February 10, 2025, 11 am Eastern (8 am Pacific | 9 am Mountain | 10 am Central)
Cost: Free
Description
Nonprofit Learning Lab
The psychology of color teaches us we can use colors to influence how people feel without a single word. This is true in branding, as well as our outfits and how we choose to present ourselves. Everything from the shade of color to the amount of it we wear can create subconscious impressions that boost your chances of getting what you want. Let’s discuss how you can show up for your nonprofit better just by what you show up in.
Getting Started with Citizen Science Kits at Your Library
Time: Monday, February 10, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
NNLM
Interested in introducing Citizen Science into your library’s programming and circulating collection, but don’t know where to start? Join partners from the Public Library of Brookline and the Hamden Public Library to hear how they introduced CO2 monitoring Citizen Kits into their circulating collection. Panelists will discuss why they pursued these programs, how they catalogued the kits and introduced them to their communities, as well as lessons learned and what other libraries should know if they’re interested in pursuing a similar project.
The Research Data Services Landscape: How Do You Start and Where Does Your Library Fit In?
Time: Monday, February 10, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
NNLM
Are you curious about what this whole data thing entails? Are you interested in starting new research data services at your institution? Have you considered a career in data services? If you answered “yes” to any of those questions, this webinar is for you. We'll discuss how to start and where your library fits in.
Inclusive Shelves: Titles to Help Curate Your Collection
Time: Tuesday, February 11, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
Booklist
Ensuring your shelves reflect the experiences of all readers is an important part of building your collection; and because no two readers are alike, a robust selection of titles is a must! Join us Tuesday, February 11 at 2 pm for a free one-hour webinar where we’ll hear from representatives from Second Story Press, Fabled Films Press, and Quarto Publishing share great new inclusive titles that will be boons for your library collection. Julia Smith, Senior Editor for Books for Youth here at Booklist will moderate. Register now!
Books that are Buzzing for Spring
Time: Tuesday, February 11, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
Library Journal
Spring is almost here, and now's the perfect time to start building your TBR list! Join us for Books That are Buzzing for Spring, a must-attend webcast where we'll introduce you to the highly anticipated titles you won’t want to miss. Publishing insiders from Alcove Press, Crooked Lane Books, Hachette Book Group, HarperCollins Publishers, and Simon & Schuster will share their top picks for the season, featuring a diverse selection of can't-put-down reads. From gripping mysteries and uplifting feel-good stories to thought-provoking spirituality and timely nonfiction, there’s something for every reader. Don’t miss out on the buzz—tune in and get ahead of your spring reading list!
The Homeland Security Digital Library: Keeping at the Forefront
Time: Tuesday, February 11, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
FDLP
The Homeland Security Digital Library (HSDL) is the Nation's premier collection of authoritative resources covering critical topics such as cybersecurity, terrorism, disaster preparedness, border security, public health, and more. Attendees will get an overview of the Library's features, unique collections, and exciting new research tools.
"Sorry, I Don't Speak Librarian: Finding Your Voice and Writing for Your Audience"
Time: Wednesday, February 12, 2025, 10 am Eastern (7 am Pacific | 8 am Mountain | 9 am Central)
Cost: Free
Description
Indiana State Library
Oftentimes, we fall into the habit of writing on autopilot. We use the same language, acronyms, jargon, and naming conventions in all of our pieces without first considering who we are trying to reach with each message. This webinar will cover how to shift the focus of your marketing back to your target audience to ensure you're communicating more effectively. Every brand also has its own voice and personality--even your library! We'll discuss how to identify that voice as well as tips for applying it to your writing and marketing materials.
Tools for Overcoming Rejection and Social Exclusion at Work
Time: Wednesday, February 12, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
Niche Academy
Discrimination or not, it always hurts when someone tries to avoid you, socially exclude you, or reject you from conversations or events. What can you do about it?
Dan Berstein, a mediator living with bipolar disorder, will share a model for responding to social exclusion and discrimination in workplace settings. This model was originally developed for people facing mental illness discrimination to help them clarify what happened, cope with the trauma, collect evidence, cultivate support, and consider options. But the tools work for anyone.
Join us and Dan will share free resources you can use to navigate any time you might be rejected.
If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.
Photography Basics for PR and Marketing
Time: Wednesday, February 12, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
PCI Webinars
Are you wanting to make your organization’s images really pop? This session will delve into information about types of digital cameras, lenses, basics of camera operations, image composition, online image storage, and online editing tools. Learn how to stage an area to make it look its best and how to incorporate those images into your organization’s promotional and marketing strategies. We’ll also look at how to create your own stock images using Canva.
Attendees will:
Understand the importance of staging and framing images.
Identify common reasons why promotional photos and images look great vs. what may not be appealing.
Explore the key components of photography and camera basics.
Develop skills to further explore and use imaging tools.
Dr. Curtis Rogers ~ Biography
Dr. Curtis Rogers is a library consultant who has worked in the library and information science field for over 35 years. He has worked at the Union (SC) Carnegie Library, and the Charleston County (SC) Public Library, and retired as the Communications Director of the South Carolina State Library. He has also taught courses at the University of South Carolina School of Library and Information Science. He received a Bachelor of Arts in Geography, a Master of Library and Information Science, and a Doctor of Education in Curriculum and Instruction from the University of South Carolina.
Please note: All PCI Webinars are recorded and will be available on the GPLS Learning Center within a week of the original airdate. Kindly refrain from contacting the host for a copy of the recording.
Where do we go from here? Tools for Finding and Sharing Data
Time: Wednesday, February 12, 2025, 3 pm Eastern (12 pm Pacific | 1 pm Mountain | 2 pm Central)
Cost: Free
Description
NNLM
Data sharing and data discovery are essential parts of the research process, and tools from the National Library of Medicine are available to help! The NNLM Data Repository Finder is meant to help locate NIH-supported repositories for sharing research data. It is a tool that asks you to answer a set of questions about your research and shows you which repositories are available for your data sharing needs. And to help with data discovery, the NLM Dataset Catalog is a catalog of biomedical datasets from various repositories for users to search, retrieve, and connect with datasets to accelerate scientific research. This session will show how to use these tools, and the presenters will be available to answer any questions.
DLDay Live Broadcast!
Time: Thursday, February 13, 2025, 12 pm Eastern (9 am Pacific | 10 am Mountain | 11 am Central)
Cost: Free
Description
All4Ed
Join us for an inspiring broadcast celebrating the incredible work of educators everywhere. This year, we’re spreading the love for students, teachers, librarians, and leaders who are transforming learning through technology and innovation. Special segments, guest hosts, and live insights will shine a spotlight on districts like yours, sharing powerful stories about how technology is making a real difference. Walk away with ideas and strategies you can use tomorrow to support your students, colleagues, and communities. Even though digital learning is an everyday effort, DLDay 2025 will be an extra-special celebration of educators who pour their love in to inspire students and shape the future.
Note: This session lasts 90 minutes.
How Leaders Can Be Agents of Change
Time: Thursday, February 13, 2025, 12 pm Eastern (9 am Pacific | 10 am Mountain | 11 am Central)
Cost: Free
Description
Training Magazine Network
In today’s workplace, many leaders are actually in the business of change. Whether it’s implementing a new process, launching a new way of working, or reimagining a customer or employee experience, many leaders, must not only design for change, but motivate and align their employees to work toward that future state. This session will cover principles and practices that leaders can implement to inspire teams around a vision for change and achieve it. We’ll cover common traps for leading change, strategies for gaining buy-in and support, and tactics for motivating and inspiring others to work on your vision and goals.
Cultivating Empathy, Trust, and Optimism: Strategies for Motivating Demotivated Library Teams
Time: Thursday, February 13, 2025, 3 pm Eastern (12 pm Pacific | 1 pm Mountain | 2 pm Central)
Cost: Free
Description
Colorado State Library
Library workers often face challenges in achieving organizational growth when the team is demotivated. This can lead to stagnation in services, outdated practices, and limited resources for patrons.
Demotivated teams can have a detrimental effect on the well-being of library workers. Low morale, stress, and burnout are common issues faced by those working in such environments. This impacts their mental health and overall job satisfaction. Cultivating a culture of empathy, trust, and optimism is crucial for library workers. When they feel understood, supported, and optimistic about their work environment, they are more likely to feel motivated and engaged in their roles. In this panel discussion, we delve into motivating a demotivated team within a library setting.
We address the challenges that hinder organizational growth and employee well-being, focusing on strategies for cultivating a culture of empathy, trust, and optimism among staff towards their managers and leaders. By exploring real-world experiences and best practices, this session offers valuable insights and actionable steps for library employees to reinvigorate their teams and foster a more positive and productive work environment.
In the Mood to Swoon?
Time: Friday, February 14, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
Booklist
Join Penguin Random House Library Marketing and their publishing partners, Alcove Press, Kensington Publishing, Disney Publishing, and Wattpad WEBTOON Book Group as they add a little love and heat to your shelves this Valentine’s Day with the inside look at the best forthcoming romance titles during this one-hour Booklist webinar on Friday, February 14 at 2 pm. When it comes to stories about love, can your TBR pile be high enough? Register now! Moderated by Booklist's Editor in Chief and Adult Books editor Donna Seaman.
Strategies for Success for Neurodiverse Librarians
Time: Tuesday, February 18, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
Colorado State Library
This session is designed to encourage neurodiverse librarians/library workers and management to help themselves, co-workers and employees reduce the stigmas around neurodiversity. The presenter will share strategies developed from firsthand experience, as well as techniques from neurodiverse library staff. The aim of this session is to empower neurodiverse staff to find practical ways to thrive in a professional setting. Come prepared to share your questions, thoughts, and strategies.
About the Presenter:
Enas Saleh is a neurodiverse librarian that works with the Denver Public Library. She earned her MLIS from The University of Denver and a B.A. in Political Science at Metro State University. Enas has a deep love for learning and enjoys spending time in nature. She lives with her daughter and cat and is always looking for new ways to improve herself and community.
Brief, but Descriptive: Writing Effective Alt Text
Time: Wednesday, February 19, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
Niche Academy
Melissa Wong helps participants increase accessibility by writing effective alt text for different contexts and types of content.
Adding alt text to images is an essential accessibility practice for librarians. A brief textual description used by screen readers, alt text should be present anytime a librarian uses an image, including in social media marketing, instructional materials and online guides, and websites.
Effective alt text can be tricky. How detailed does one need to be? Would context change the alt text? And if alt text is supposed to be brief, how does one describe complex images like artwork and research data?
In this webinar, Melissa Wong will help participants learn to write effective alt text for different contexts and types of content, from simple social media posts to complex scientific and artistic materials.
If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.
Access and Agency: Welcoming the Disabled Community at Public Libraries
Time: Wednesday, February 19, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
PCI Webinars
From Sensory Storytimes to Disability Justice Book Clubs, libraries around the country push beyond the basics of ADA compliance to welcome disabled patrons at the library. But how do these libraries reach disabled library users and determine their information needs?
In 2023 on behalf of Publishers Weekly, author and public librarian Susan Metallo interviewed librarians about their challenges and successes in serving disabled patrons. In this webinar, Susan shares best practices and lessons-learned from these proactive programs. She also recommends a framework for developing library services that empower the disabled community to engage with the public library, crafted both from her research and from her lived experience as a disabled library-lover.
Attendees will learn:
Who belongs to the broad and diverse disabled community, how to reach them, and what language and behavior will signal welcome and respect
Different marketing strategies for disabled patrons and for non-disabled caregivers of disabled people (e.g., parents of disabled children, family members of patrons with Alzheimers)
How to make your collection more accessible and relevant to disabled patrons
Strategies for giving disabled patrons agency and input in decisions about services and policies that will affect them
Susan Metallo ~ Biography
Susan Metallo is a neurodivergent author, librarian, and Publishers Weekly contributor. Her debut novel, Reasons to Hate Me—winner of the 2022 SCBWI Young Adult Work-in-Progress Award and the 2022 Seven Hills Literary Contest for Young Adult Literature—will be released Fall 2025 from Candlewick Press and features themes of honesty, agency, and disability justice against the backdrop of hilarious high school misadventures. Find her online at www.susanmetallo.com.
Please note: All PCI Webinars are recorded and will be available on the GPLS Learning Center within a week of the original airdate. Kindly refrain from contacting the host for a copy of the recording.
Spring Picks from OverDrive Librarians
Time: Wednesday, February 19, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
OverDrive
Join OverDrive's staff librarians to hear about the best books landing on your digital shelves this spring. We're sharing can't-miss titles for adult audiences, plus highlights in Thriller, Mystery, Fantasy, Poetry, and Cookbooks.
Notes:
This session will be recorded.
We understand the timing may not suit everyone but signing up ensures that a recording is sent the day after the live session so you can view at your convenience.
Elevating Others: Unlocking Your Team's Full Potential
Time: Wednesday, February 19, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
ASERL
Libraries thrive because of the amazing people behind them. However, library professionals often focus on their organizations without promoting themselves, which can hinder individual growth and limit organizational potential. In this session, Meghan Kowalski will explore how to amplify your team by identifying their strengths, promoting their work, and helping them overcome challenges like self-doubt and imposter syndrome. She will also discuss the mutual benefits of promoting others for both individuals and organizations. Attendees will leave with practical strategies to highlight their team’s skills and projects, fostering growth and collaboration within and beyond the library community. Meghan Kowalski is the Outreach and Reference Librarian at the University of the District of Columbia.
Enhancing Earth and Space Science Research with the Science Explorer
Time: Wednesday, February 19, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
FDLP
Discover how the Science Explorer (SciX) enhances research across the National Aeronautics and Space Administration’s (NASA's) science mission directorate disciplines including astrophysics, planetary science, earth science, heliophysics, and NASA-funded biological & physical sciences. This webinar will provide a concise overview of the platform's core capabilities, including advanced search tools, customizable libraries, and citation management. Attendees will learn practical strategies to efficiently locate scientific publications, access datasets and software, and optimize their research workflows using this comprehensive digital library.
Celebrate National Library Lovers Month with TechSoup!
Time: Thursday, February 20, 2025, 1 pm Eastern (10 am Pacific | 11 am Mountain | 12 pm Central)
Cost: Free
Description
TechSoup
Join us for a special webinar tailored for libraries, featuring expert guest panelists sharing valuable insights to enhance library services through TechSoup. This event promises to be both informative and inspiring! What you’ll learn: Ja’Rod Morris and Ashley Hendershott from TechSoup’s customer success team will showcase multibranch eligibility and membership options, unlocking access to exclusive discounts and enhanced tech support; Briana Waiters from Mobile Beacon will explore their popular donation and discount programs, designed to expand digital access; Discover how Adobe Express can help create stunning visual content, with insights from guest speaker Jessica Wong; Gregg Bossen from QuickBooks Made Easy will share tips for streamlining financial management for libraries.
MacKids School & Library Spring 2025 Preview Event
Time: Thursday, February 20, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
Booklist
RSVP now for the MacKids School & Library Spring 2025 Preview Event where they’ll preview upcoming picture books, middle grade, young adult, and adult titles during this free, one-hour Booklist webinar on Thursday, February 20 at 2:00 pm! You’ll hear from talented creators Marzieh Abbas (The Camel Library); Uri Shulevitz (The Sky Was My Blanket); Askel Aden (Love, Misha); and Kasia Babis (Breadcrumbs)!
And, stay tuned for our live special guests! Author Kristen Mei Chase will be in conversation discussing her picture book debut, We Are American, Too, an exquisitely illustrated exploration of Asian American history, identity, and pride. Plus, we are excited to welcome the #1 New York Times bestselling author and acclaimed historian Ibram X. Kendi! Dr. Kendi will be in conversation talking about Malcolm Lives!: The Official Biography of Malcolm X for Young Readers, his newest middle grade novel and a powerful biography about the life of Malcolm X! Register now!
The Next Step in Grants: Effective Post-Award Management
Time: Thursday, February 20, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
GovLoop
Managing a grant doesn’t end once you’ve received the award—in fact, it’s often the beginning of your new journey as a grantor. That’s why effective subrecipient management is critical to ensuring that your project runs smoothly, remains compliant, and meets expectations. Join us to hear from government and industry perspectives about the work that is done after an award, from compliance to reporting and more. Our expert speakers will share actionable insights based on their years of experience in subrecipient management, and you’ll have the opportunity to ask questions during a live Q&A session.
From Insight to Action: Using Public Library Data for Decision-Making, Strategic Planning, and Advocacy
Time: Monday, February 24, 2025, 1 pm Eastern (10 am Pacific | 11 am Mountain | 12 pm Central)
Cost: Free
Description
RIPL
In this webinar – the final in the 12 Months to Better Library Data webinar series – we will focus on the last step by learning about how three public library workers have used data for decision-making, strategic planning, and advocacy. Join us to learn about each instructor’s successes, challenges, and lessons learned while working on these data projects, and to be inspired in your own data work.
Note: This session will last 90 minutes.
Active Listening: What It Is & How to Do It
Time: Monday, February 24, 2025, 4 pm Eastern (1 pm Pacific | 2 pm Mountain | 3 pm Central)
Cost: Free
Description
GovLoop
Are you listening to understand, or are you listening just to respond? Often, when we’re in conversation with our teams, we are more concerned with our responses than what is being communicated to us. To be an effective, engaged supervisor, you need to exercise active listening skills.
Info2Go! Moving a Library? Tips, Tricks, and Lessons Learned
Time: Tuesday, February 25, 2025, 1 pm Eastern (10 am Pacific | 11 am Mountain | 12 pm Central)
Cost: Free
Description
Idaho Commission for Libraries
Is your library planning a move or remodel? Maybe your library has a quick construction project? Join us for this webinar to listen to the tips, tricks, and lessons learned after the Meridian Library District moved from an existing branch into a brand-new space. Our presenter, Maria Cottle, has been a part of multiple moving projects in libraries, including: packing/moving a school library, building a tiny library, and moving a library collection to a small temporary space while waiting for construction to finish at the main library. This informative session will also include practical advice about weeding – a key ingredient when moving a library!
Note: All who register will receive access to the live event as well as a link to the recorded version.
Talking Teen Services: Working with Teen Volunteers Panel
Time: Tuesday, February 25, 2025, 1 pm Eastern (10 am Pacific | 11 am Mountain | 12 pm Central)
Cost: Free
Description
Colorado State Library
Interested in launching or improving your teen volunteer programs? Join us for a panel discussion about working with teen volunteers in public libraries. Panelists from three very different Colorado libraries will share their experiences, why they created teen volunteer programs at their libraries, strategies for managing the program, and the integration of workforce skill development into their programs.
This panel discussion is part of the Colorado State Library’s Talking Teen Services series and will be recorded. The 75 minute program will include time for you to ask the panelists your own questions towards the end of the discussion.
Note: This session will last for 75 minutes in total.
And the Award Goes To: The People and Process Behind ALA's Audiobook Awards
Time: Tuesday, February 25, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
Booklist
Have you ever wondered what makes an audiobook award-worthy? Curious about how to use the news about this year's Listen List, Amazing Audiobooks for Young Adults, Notable Children's Recordings, and Odyssey Awards in your audiobook selection and listeners' advisory practice? Hear from the experts on ALA's audiobook committees on how to enrich your collection and enliven your listening during this free, one-hour Booklist webinar on Tuesday, February 25 at 2 pm. We'll be joined by committee members Ruth Shaw, Shani Boyd, Justine Fafara, Haley Shaw, Lynda Salem Poling, and Kate Covintree. Register now! Moderated by Booklist's Audio editor Heather Booth.
Nonprofit Leaders Speak on Mastering High-Impact Volunteer Engagement
Time: Tuesday, February 25, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
Candid Learning
Hear from Black nonprofit leaders on how they engage volunteers, how they run sustainable organizations with dedicated unpaid support— and how you can help bridge funding gaps.
Please note that this session will last 90 minutes.
Bookmarking Success: Partnering with the School Care Team to Enhance Library Impact
Time: Wednesday, February 26, 2025, 10 am Eastern (7 am Pacific | 8 am Mountain | 9 am Central)
Cost: Free
Description
Indiana State Library
Hear success stories of how the School Care Team has helped libraries in Indiana strengthen their impact on youth, provide community support, and support library staff well-being. Attendees will learn about programs and training offered through these partnerships and how to bring them to their own libraries. Leave with research-based practical tools to foster personal and community well-being.
Pretty Sweet Tech: AI and Social-Emotional Learning for Early Childhool
Time: Wednesday, February 26, 2025, 11 am Eastern (8 am Pacific | 9 am Mountain | 10 am Central)
Cost: Free
Description
Nebraska Library Commission
This webinar explores how libraries can use AI to support social-emotional development. With younger learners developing critical emotional and interpersonal skills, libraries are uniquely positioned to foster their growth. AI presents exciting opportunities to personalize engagement, address diverse needs, and create impactful programming.
Note: Registration ends Monday, February 24 in the evening.
ELL and Literacy on the Table: Using Board or Card Games to Foster Fun with Language
Time: Wednesday, February 26, 2025, 2 pm Eastern (11 am Pacific | 12 pm Mountain | 1 pm Central)
Cost: Free
Description
PCI Webinars
You know about word games like Scrabble, Boggle and Bananagrams, but what about using Outfoxed, What Do You Meme?, or even Jenga for language development? Learn about some modern games, along with fresh ways to look at old favorites to highlight language skills.
Your presenter, Annabelle Blackman, has used games professionally since 2017 in a variety of library programming. From Family Game Days to reading intervention programs to English Conversation Club, she has used games to encourage language skills in groups of all ages. Adapting well established early literacy guidelines from children's librarianship, Annabelle will share ideas for you to apply to your audience.
Takeaways from this program will include:
Information about how board games support various types of literacy.
A rubric to assess board games for your language goals.
Confidence in adapting board games to your audience.
Tools and resources for further growth as you create a tabletop culture in your library.
Annabelle Blackman~ Biography
Annabelle Blackman is a Librarian II at Oakland Public Library in California. Around 10 years ago, she discovered modern hobby games alongside her then 3-year-old. She stays active in her local scene, serving as a Board Game Captain at a local indie role playing game convention, Big Bad Con. Professionally, Annabelle has a particular interest in games that appeal to intergenerational groups of varying literacy levels, and English language fluency.
Please note: All PCI Webinars are recorded and will be available on the GPLS Learning Center within a week of the original airdate. Kindly refrain from contacting the host for a copy of the recording.
Turn Strategy into Action with Theory of Change
Time: Wednesday, February 26, 2025, 3 pm Eastern (12 pm Pacific |1 pm Mountain | 2 pm Central)
Cost: Free
Description
WebJunction
Learn how to use Theory of Change to align your library's vision, drive strategy, and support flexible, collaborative implementation.
You're getting ready to implement a change at your library, from a new strategic plan to a major project. How do you get your staff, partners, or community to understand and align with this new direction? Theory of Change is a powerful tool to help you define a shared vision that everyone can strive for together, while allowing flexibility and autonomy in how they get there. In this webinar, you’ll learn how one library is using Theory of Change to drive strategic alignment while reducing bureaucracy. You will also learn to:
Identify the core concepts of Theory of Change and how they relate to change in libraries
Apply Theory of Change principles to a strategic change in your library
Presented by: Dr. Audrey Barbakoff, CEO of Co/Lab Capacity and author; and Alison Eckes, Customer Experience Director - Programs and Services, Pierce County Library System (WA)
The Human Side of Fundraising Webinar Series | Session I: The Heart of Fundraising - Building Genuine Relationships
Time: Thursday, February 27, 2025, 1 pm Eastern (10 am Pacific |11 am Mountain | 12 pm Central)
Cost: Free
Description
Blackbaud
This series is designed to help you focus on what truly matters—creating meaningful relationships that drive impact, one interaction at a time. Rediscover the age-old secret to successful fundraising: authentic relationships! In this engaging session, we’ll dive into the emotional triggers that inspire giving, explore smart strategies for deepening donor connections, and show how the right technology can amplify your efforts. Join us to learn how empathy and trust can transform your fundraising in 2025. Session II: Donor Retention – From First Gift to Lifelong Support. Date: March 20
Graphic Novels for Adults and Young Adults
Time: Thursday, February 27, 2025, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)
Cost: Free
Description
Booklist
There are so many stories to tell, and what better way to consume them than through graphic novels! With graphic novels being one of the most accessible ways to read, they’re a must have for any collection. Join us Thursday, February 27 at 2:00 pm for a one-hour webinar to hear representatives from Fantagraphics, Oni Press, Diamond Book Distributors, Papercutz and Yen Press, as they share all the latest must have graphic novels for adults and young adults soon to hit your shelves!
Building Inclusive Organizations and Demonstrating Impact in Libraries
Time: Thursday, February 27, 2025, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)
Cost: Free
Description
ASERL
Join Maria McCauley, Director, Cambridge Public Library, and a distinguished panel of library and nonprofit leaders for a thought-provoking discussion on building inclusive organizations, impactful advocacy work, and demonstrating measurable outcomes. During the panel discussion, the presenters will touch upon: Cultivating inclusive and equitable environments within organizations, Developing and executing effective advocacy campaigns to advance community needs, Measuring and demonstrating the tangible impact of library and nonprofit programs. Leave with valuable tips, actionable advice, and key takeaways that you can apply to your own work and community.
Ask Me Anything: Finance Playbook for Nonprofits
Time: Thursday, February 27, 2025, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)
Cost: Free
Description
Candid Learning
Most nonprofit leaders will agree that doing impactful work is rewarding, but hard. It’s hard to find time to do everything on your list, it’s hard to find good board members, it’s hard to raise money…and the list goes on. Managing a nonprofit can be even harder when we don’t understand one of the most essential parts of running any business: finances. In this webinar, you'll get practical insights to simplify and strengthen your nonprofit’s fiscal stability. You’ll gain a clear understanding of key accounting principles and tools that drive nonprofit financial success.
Big Talk from Small Libraries (online conference)
Time: Friday, February 28, 2025, 9:45 am-6:00 pm
Cost: Free
Description
Nebraska Library Commission
This free one-day online conference is tailored for staff from small libraries - the smaller the better! Each of our speakers is from a library serving fewer than 10,000 people or is directly partnered with a small library and co-presenting with the library. Topics range from technology to programming to new roles for the library. This event is a great opportunity to learn about the innovative things your colleagues are doing in their small libraries. Everyone is welcome to register and attend, regardless of how big or small your library. But, if your library serves a few hundred to a few thousand people, this is the day for you!
Note: Registration ends on February 27.
Magnificent Middle Grade
Time: Tuesday, March 4, 2025, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)
Cost: Free
Description
Booklist
Middle graders are exceptional readers interested in a variety of book genres and formats, all reflective of their varied interests, lives, and ever-growing curiosity. To make sure your collection is providing young patrons with everything they want to read from fantasy to graphic novels to sports-themed biographies, join Booklist for our Magnificent Middle-Grade webinar on Tuesday, March 4 at 2 pm. We’ll learn about new titles from Disney Publishing, Publisher Spotlight, Shadow Mountain Publishing, Simon & Schuster Children’s Publishing, and Second Story Press during this free, one-hour webinar moderated by Books for Youth associate editor Kelly Ferreira. Register now!
Embracing Neurodiversity: Cultivating an Inclusive Workplace for Neurodivergent Staff
Time: Tuesday, March 4, 2025, 3 pm Eastern (12 pm Pacific |1 pm Mountain | 2 pm Central)
Cost: Free
Description
WebJunction
Learn about neurodiversity and discover strategies for fostering an inclusive workplace that embraces the strengths of neurodivergent staff.
Work environments that are made up of people who think differently bring more ideas and perspectives to the table. In fact, research consistently shows that diverse teams are better at problem solving, are more innovative, and are more effective. As our workplaces become more diverse, it becomes everyone's responsibility to learn how to embrace differences. In this webinar, gain an understanding of the term 'neurodiversity' and learn about the strengths of those who are neurodivergent. In addition, attendees will learn about ways they can support inclusion of neurodivergent colleagues to help create a more supportive and welcoming environment for all.
Presented by: Renee Grassi, Accessibility Consultant and Librarian, reneegrassi.com
Civic Literacy Starts at Home
Time: Wednesday, March 5, 2025, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)
Cost: Free
Description
Niche Academy
Join the Civic Conversation
John Chrastka shares strategies for building civic literacy in libraries, engaging in civic discussions, and strengthening their role as active contributors to civic life.
Libraries around the country host a lot of programs about civic education and civic engagement for their communities. However, we may not be focused on our own staff, boards, and leadership team’s civic literacy and skills. Your role as a community anchor institution means you need to be involved in the discussion and not just host.
In this webinar, EveryLibrary’s executive director, John Chrastka, will share insights into how effective libraries can understand and operationalize their own role in the "civic conversation".
Participants will learn strategies to build civic literacy within their organizations, develop actionable plans for engaging in civic discussions, and strengthen their role as active contributors to civic life. From budgeting and taxes to legislation and public policy, the library itself should be an active participant in shaping civic life.
Artificial Intelligence as a Cataloging Tool
Time: Wednesday, March 5, 2025, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)
Cost: Free
Description
PCI Webinars
ChatGPT and other large language model tools (generative artificial intelligence (AI) entered the scene in late 2022, causing a stir around job security, ethics, and many other concerns and exploits. Library leaders began planning for AI in the workplace as early as 2018.
Now that it is here, we have seen how AI fabricates false MARC records, providing some relief for job security for now. Yet AI can be a helpful tool when it comes to original. This session will provide an overview of generative AI, discuss advantages and ethical concerns, and provide examples of how it fails to do cataloging. It will also provide scenarios for the use of generative AI as an everyday tool for cataloging.
Bobby Bothmann ~ Biography
Bobby Bothmann is a professor at Minnesota State University, Mankato where he serves as the catalog and metadata librarian. Bobby catalogs analog and digital resources of all kinds, including books, serials, moving images, objects, cartographic resources, musical and spoken word audio recordings, and music in between many meetings. He is a member of the editorial board for Cataloging & Classification Quarterly and an active member of OLAC (OnLine Audiovisual Catalogers) where he has served in various leadership roles including treasurer, president, and the current archivist.
He holds an MLIS from the University of Wisconsin–Milwaukee and an MS in Geography and English Technical Communication from MSU Mankato. Bobby moonlights as an adjunct instructor for the School of Information Science at the University of Illinois at Urbana-Champaign where he teaches cataloging and classification courses and tries to covert one student per semester to the cataloging side of the Force.
Please note: All PCI Webinars are recorded and will be available on the GPLS Learning Center within a week of the original airdate. Kindly refrain from contacting the host for a copy of the recording.
Advancing Title II ADA Compliance through Inclusive Engagement and Collaboration
Time: Wednesday, March 12, 2025, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)
Cost: Free
Description
Niche Academy
James Ouellette gives guidance to public entities under Title II of the ADA, including its history and significance.
Join James Ouellette for this presentation providing guidance to public entities under Title II of the ADA, including an understanding of its history and significance.
James will address the barriers and distrust faced by people with disabilities, emphasize the importance of collaboration, and highlight the value of strong documentation and record-keeping practices. Real-world case studies from Butte-Silver Bow showcase practical insights into the challenges and successes of fostering accessible and inclusive communities.
Back to Basics: Building Strong Community Partnerships
Time: Wednesday, March 12, 2025, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)
Cost: Free
Description
PCI Webinars
Partnering with community can be a great strategy for the Public Library. Identifying the needs of community and then partnering with the correct resource can be a win-win solution for patrons and others. There is no need to recreate the wheel and there are significant benefits involved for the library and the community partner.
In this webinar we will look at the foundational principles of creating and sustaining impactful community partnerships. We will explore practical strategies for identifying shared goals, fostering mutual trust, and leveraging collective resources to address community needs effectively.
As a result of this program, attendees will learn how to:
Find partners while addressing the community needs
Set mutual goals with their partners
Identify “best fit” community partners
Explain Library and Partner benefits to stakeholders
Nicolle Davies – Biography
Nicolle Davies is a library leader, speaker, and consultant. Davies serves as the State Librarian for Colorado. She holds both a Master’s in Public Administration and a Master’s in Library and Information Sciences. Davies served as the Executive Director of the Charleston County Public Library in South Carolina, and the Arapahoe Library District in Colorado. She was named Library Journal’s 2016 Librarian of the Year. Before coming to libraries, Davies worked in broadcast journalism and public relations. She is considered an expert in policy design, advocacy, leadership, public relations, and communications.
Please note: All PCI Webinars are recorded and will be available on the GPLS Learning Center within a week of the original airdate. Kindly refrain from contacting the host for a copy of the recording.
Readers' Advisory: Ideas and Practice 2025
Time: Wednesday, March 12, 2025, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)
Cost: Free
Description
Booklist
Booklist is back with a new series of free readers' advisory workshops on Wednesday, March 12 starting at 2 pm ET designed to keep you up to speed on both the ideas and practice that will enhance your RA game. Learn from experts in the field about how genres relate to each other, how to talk to patrons about their leisure reading, and how to write an effective book annotation. Participants should have an understanding of the basic readers’ advisory concepts of appeal elements (character, pace, storyline, tone, and writing style).
Workshop Topics:
The State of Genreblending in Adult & YA (2:00 pm)
Adult readers' advisory librarian Misha Stone (she/her) and Hugo-nominated and Ignyte award-winning critic and High School librarian Alex Brown (they/them) will talk about trends in genreblends in adult and YA fiction and how to help readers find the perfect blend for their reading interests. Session Time: 55 minutes.
Nonfiction Readers’ Advisory (3 pm ET):
Programming and Outreach Specialist Stephanie Sendaula (she/her) and rural library director Allie Stevens Gosselink (she/her) will explore how accessibility, format variability, and high-interest subject matter create many opportunities to use nonfiction titles in leisure reading recommendations for adults and teens alike. Session Time: 50 minutes.
Hot Tips for Hand-Selling (4 pm ET):
Librarians and Booklist editors Heather Booth (she/her) and Susan Maguire (she/her) will show you how to build a book talk using clues from reviews. Session Time: 50 minutes.
Register now! (One registration form required for all three sessions.) All sessions will be recorded and distributed to registrants after the live event. Sponsored by Penguin Random House and Crabtree Publishing.
Customer Service: Ten Basic and Essential Skills
Time: Wednesday, March 19, 2025, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)
Cost: Free
Description
PCI Webinars
Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through several different avenues, including training, support and experience. There are generally two different types of these skills: people and technical.
Both types of skills are equally important and good customer service is the ability to combine a good balance of both skill sets to provide the best experience possible.
Join Andrew for this program as we examined his top ten basic and essential skills that every successful organization and employee focuses on with their customers.
Andrew Sanderbeck – Biography
Andrew Sanderbeck is a respected expert presenter and consultant on customer service and the customer experience, improving workplace communication and sharpening organizational management and leadership practices.
He believes that one of the fastest ways to win a customer’s loyalty and trust is to actively listen to them.
Please note: All PCI Webinars are recorded and will be available on the GPLS Learning Center within a week of the original airdate. Kindly refrain from contacting the host for a copy of the recording.
Back to Basics: Reference Skills
Time: Wednesday, March 26, 2025, 2 pm Eastern (11 am Pacific |12 pm Mountain | 1 pm Central)
Cost: Free
Description
PCI Webinars
Are your reference skills ready for a refresh? Join us for a practical and engaging webinar designed for librarians and library staff who want to sharpen their foundational reference abilities.
This session will empower you with:
Effective Reference Interview Techniques: Discover strategies to better understand and meet patrons' needs.
Top Reliable Sources: Learn about free, trusted websites and databases for accurate and up-to-date information.
Specialized Resources: Explore new and enduring search tools, along with essential health and government information sources
Organization Tips: Develop a personalized reference library and implement effective strategies for tracking and managing your resources
Kira Smith ~ Biography
Kira Smith has been a dedicated Virtual Reference Specialist with Florida’s Ask A Librarian service for over 15 years. A recipient of multiple Exemplary Reference Awards, Kira is passionate about guiding people to the information they need. In addition to her work in virtual reference, she freelances as a research consultant for journalists, providing expert insights and fact-finding services. Kira also regularly hosts webinars, sharing her knowledge and experience in the fields of online reference and information literacy.
Her diverse background includes experience as an elementary school teacher and a certified childbirth educator, adding depth to her understanding of teaching and communication. With a love for technology, education, and travel, Kira continually seeks innovative ways to enhance learning experiences and connect with people around the world.
Please note: All PCI Webinars are recorded and will be available on the GPLS Learning Center within a week of the original airdate. Kindly refrain from contacting the host for a copy of the recording.
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